RETURNS & EXCHANGES POLICY
Effective Date: August 24, 2026
At Niyyah Clothing, we want you to be completely satisfied with your order. We carefully inspect and prepare our products before they leave our facility, and we want every piece you receive to meet the standard you expect.
If for any reason you are not satisfied with your purchase, eligible items may be returned or exchanged in accordance with the policy below.
By placing an order with Niyyah Clothing, you acknowledge that you have read, understood, and agreed to this Returns & Exchanges Policy and our applicable Terms of Sale.
1. 30-DAY RETURN & EXCHANGE WINDOW
Eligible items may be returned or exchanged within 30 calendar days of the date the order is marked as delivered by the carrier.
The 30-day period begins on the delivery date shown in the applicable carrier's tracking information.
Calendar days include Saturdays, Sundays, and holidays.
Requests made after the 30-day return window may not be accepted.
We strongly recommend contacting us as soon as possible if you believe you need to return or exchange an item.
2. CONDITION OF RETURNED ITEMS
To be eligible for a return or exchange, an item must be returned in new, original, and resalable condition.
Items must be:
- Completely unworn
- Unused
- Unwashed
- Free of stains
- Free of makeup, deodorant, perfume, cologne, body oils, or other odors
- Free of pet hair, lint, dirt, or other debris
- Free of damage
- Free of alterations or modifications
- Free of excessive wrinkles or other signs of use
- Returned with all original tags attached, where applicable
- Returned with original packaging and included materials
The item must be in substantially the same condition in which it was received.
Please try clothing on carefully.
If you are trying on an item for sizing purposes, please do so in a clean environment and avoid wearing makeup, fragrance, deodorant, or other products that could transfer onto the garment.
3. ITEMS THAT ARE NOT ELIGIBLE
We reserve the right to refuse a return or exchange if an item shows evidence that it has been worn, used, washed, damaged, altered, or otherwise handled in a manner inconsistent with trying the item on for fit and inspection.
Examples of conditions that may cause a return to be rejected include:
- Body odor
- Perfume, cologne, or fragrance smell
- Smoke or other strong odors
- Makeup or cosmetic marks
- Deodorant marks
- Sweat or body-oil marks
- Food or drink stains
- Pet hair or excessive lint
- Washing or drying
- Fabric damage
- Tears, holes, or pulled threads
- Missing or removed tags
- Missing original packaging
- Alterations
- Signs of prolonged wear
- Any other condition that prevents the item from being resold as new
Wearing an item and subsequently attempting to return it is not considered an eligible return.
4. ORIGINAL PACKAGING & TAGS
Please return your item with all original packaging and materials provided with your order.
Where applicable, original tags must remain attached to the garment.
If packaging, tags, accessories, inserts, or other components are missing, Niyyah Clothing may determine that the item is not eligible for a return or exchange.
5. HOW TO REQUEST A RETURN OR EXCHANGE
To begin a return or exchange, please contact us at:
Please include:
- Your full name
- Order number
- Item(s) you would like to return or exchange
- Reason for the request
- If requesting an exchange, the preferred replacement size/item
Our team will review your request and respond with the appropriate next steps.
Do not send an item back without contacting us first.
Please do not ship a return to Niyyah Clothing without receiving return instructions or confirmation from our team.
Packages sent without prior authorization may be delayed, refused, or may not be eligible for processing.
6. RETURN APPROVAL
Submitting a return request does not automatically guarantee that the return will be approved.
Niyyah Clothing will review the request and confirm whether the item qualifies under this policy.
If your return is approved, we will provide instructions regarding where and how the item should be shipped.
Please follow the instructions provided by our team carefully.
7. RETURN SHIPPING
Unless otherwise required by applicable law or specifically stated by Niyyah Clothing, customers are responsible for the cost of shipping an item back to us for a return or exchange.
We recommend using a trackable shipping service and retaining your shipping receipt until the return has been fully processed.
Niyyah Clothing is not responsible for return packages that are lost, stolen, damaged, misdelivered, or otherwise not received by us while in transit to our facility.
The customer is responsible for ensuring that the return is properly packaged and addressed according to the instructions provided by Niyyah Clothing.
8. EXCHANGES
Eligible items may be exchanged within the 30-calendar-day return window, subject to availability.
If the requested replacement item or size is unavailable, we may offer an alternative solution, such as a return for store credit or refund, where applicable.
An exchange must meet the same condition requirements as a return.
The replacement item must be selected according to the options provided by our team.
9. STORE CREDIT
Where applicable, Niyyah Clothing may issue store credit for an approved return or exchange.
Store credit may be provided electronically and may be subject to the terms communicated at the time it is issued.
Store credit is not redeemable for cash except where required by applicable law.
10. REFUNDS
Once an approved return is received, the item will be inspected to confirm that it meets the requirements of this policy.
If the return passes inspection, an eligible refund will be processed to the original payment method, unless another resolution has been agreed upon or is required by applicable law.
Please allow reasonable processing time after the returned package has been received and inspected.
Your financial institution or payment provider may require additional time to post the refund to your account.
Important:
Receiving a return package does not automatically mean that a refund has been approved.
All returned merchandise remains subject to inspection.
11. ITEMS THAT FAIL INSPECTION
If a returned item does not meet the requirements of this policy, Niyyah Clothing may decline the return or exchange.
Examples include items that are:
- Worn
- Washed
- Damaged
- Stained
- Altered
- Missing tags
- Missing required packaging
- Contaminated with odors
- Otherwise not in new and resalable condition
If a return is rejected, Niyyah Clothing may return the item to the customer at the customer's expense, where appropriate.
12. FINAL SALE & SPECIAL ITEMS
Certain products may be designated as Final Sale, Non-Returnable, or otherwise excluded from our standard return and exchange policy.
If an item is final sale, the product page, checkout, or promotional terms will indicate that it is not eligible for a standard return or exchange, except where required by applicable law.
Final-sale status may apply to certain promotional items, special releases, clearance merchandise, customized items, or other products specifically identified by Niyyah Clothing.
13. SALE & PROMOTIONAL ORDERS
Items purchased during a sale or promotional event remain subject to the return and exchange terms stated for that particular promotion.
Certain promotions may have special return conditions, exclusions, or final-sale terms.
Please review the terms of a promotion before completing your purchase.
14. DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, defective, or with an incorrect item, please contact us as soon as possible after delivery.
Please include your:
- Order number
- Description of the issue
- Photographs showing the item and relevant packaging, when applicable
Do not discard the item or its packaging until we have had an opportunity to review the issue.
We will evaluate the situation and, where appropriate, work with you toward an appropriate resolution.
15. WRONG SIZE
Customers are responsible for selecting the correct size before placing an order.
We recommend reviewing the available size information and measurements before purchasing.
If you receive the size you ordered but determine that you need a different size, the item may qualify for an exchange provided that:
- The request is made within the 30-calendar-day return window;
- The requested replacement is available; and
- The original item meets all return-condition requirements.
Exchange shipping costs may apply.
16. RETURNING AN ITEM DOES NOT GUARANTEE A REFUND
An approved return request is authorization to send the item back for inspection. It does not constitute final approval of the refund.
The merchandise must pass our inspection before a refund or exchange is finalized.
This protects the integrity and quality of Niyyah Clothing merchandise and ensures that returned products meet the same standards expected of our customers.
17. ORIGINAL ORDER SHIPPING COSTS
Unless otherwise required by applicable law or specifically stated by Niyyah Clothing, original shipping charges are generally non-refundable.
If a customer chooses an expedited shipping service, the cost of that service may not be refundable simply because the customer later chooses to return the merchandise.
18. MULTIPLE ITEMS IN ONE ORDER
If you are returning multiple items from the same order, each item must independently satisfy the requirements of this Returns & Exchanges Policy.
An item that meets the requirements may be approved even if another item from the same order does not.
19. RETURN DEADLINES
The responsibility to initiate a return request within the applicable return window rests with the customer.
For clarity:
Delivery date → 30 calendar days → return request must be initiated.
Waiting until the final day may create unnecessary delays, so we recommend contacting us as soon as you know you would like to return or exchange an item.
20. CUSTOMER RESPONSIBILITY
By purchasing from Niyyah Clothing, you acknowledge that you are responsible for:
- Reviewing product descriptions and sizing information before purchasing;
- Selecting the appropriate size and item;
- Inspecting your order upon delivery;
- Keeping merchandise in new condition if you intend to return it;
- Contacting Niyyah Clothing within the applicable return window;
- Following return instructions;
- Properly packaging the return;
- Providing accurate information regarding your return;
- Paying applicable return or exchange shipping costs unless otherwise stated.
21. POLICY ENFORCEMENT
Niyyah Clothing reserves the right to evaluate each return or exchange individually and to enforce the requirements of this policy consistently.
We also reserve the right to refuse returns or exchanges that do not comply with these requirements, to the extent permitted by applicable law.
Nothing in this policy is intended to limit any rights or remedies that cannot legally be waived or excluded under applicable law.
22. OUR COMMITMENT
We created this policy to protect both our customers and the quality of the Niyyah Clothing experience.
We want you to feel confident purchasing from us. If something isn't right, contact our team and we will do our best to assist you within the terms of this policy.
Every Niyyah Clothing piece should arrive ready to be enjoyed, worn, and appreciated as intended.
Thank you for choosing Niyyah Clothing.
RETURN & EXCHANGE REQUESTS
Email: officialniyyah@hotmail.com
Please contact us before sending anything back.
Our team will review your request and provide the appropriate instructions.